case studies
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How to improve satisfaction with voice-activated technology
Your efforts may help customers feel safe in your store, but do they feel satisfied? Are they getting the same experience if there was no pandemic? We discuss ways in which you can help your customers feel safe AND satisfied.
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Retail Roundup Report – August ’22
August has seen a resurgence in promotions and loyalty-based activity as retailers and brands begin the fight to retain customers as we start to navigate the cost-of-living crisis.
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Retail Roundup Report – August ’23
August brought a diverse range of activities across the grocery retailers.
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Retail Roundup Report – Coronation Special
A little later than normal this month as we waited to incorporate a section discovering how the retail industry celebrated the King’s Coronation.
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Retail Roundup Report – February ’23
Valentine’s Day, to Ramadan and then on to Easter, event-based comms stole the show in the grocery multiples.
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Retail Roundup Report – January ’23
Alongside our usual UK tour, we also take a dive into the online world to see what messages shoppers are receiving from key retailers, as well as taking a trip to the southern hemisphere to see what brands in South Africa are doing (thanks Emily)!
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Retail Roundup Report – July ’22
July’s been an interesting month in retail. No sooner had the kids broken up for Summer than the obligatory Back to School campaigns kicked in.
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Retail Roundup Report – July ’23
Many retailers experienced a lull in July, and as summer promotions gradually faded, it ironically mirrored the washout weather.
